One Mount Maunganui cafe owner said the cafe had a 10 per cent surcharge on Boxing Day, New Year's Day and the day after.
"But only those three out of the 11 public holidays, because those are the ones we have to roster on extra staff for.
"We are so busy, we have to do a surcharge to compensate for the increase in wages.
She said customers appreciated that the surcharge was lower than the the normal 15 per cent .
"Judging from what other people have said, other places are going with more but 15 per cent seems a bit steep. Regular customers were exempt from the surcharge, she said.
Bay of Plenty branch president of Hospitality New Zealand Clayton Mitchell, who also owns Mount Mellick and Ivory Boutique Restaurant and Bar, said surcharges were becoming more popular with cafes and there was a growing acceptance among customers.
If a cafe owner was paying nearly $50 an hour in staff wages per person, "that isn't going to cover sales on a coffee and a sandwiches", he said.
"You can lose money on a public holiday."
Both of his establishments used surcharges.
"When they come to you 300 days of the year, there has to be that service available to them."
Bravo owner Ryan Gregorash said he did not impose a surcharge in his restaurant and never would.
"We don't on any public holiday. I can't see a reason why we would.
"It's an excuse ... to charge their consumers more, it is an incorrect labour model that they don't know how to operate."
He said he had 27 years' experience in the industry and had always disagreed with surcharges.
Mr Gregorash had only owned Bravo for seven months and almost everybody else in the area imposed a surcharge, but he was not worried what other businesses were doing.
