NZ Herald
  • Home
  • Latest news
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather forecasts

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
    • The Great NZ Road Trip
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
    • Cooking the Books
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • What the Actual
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / Business / Companies / Tourism

Chris Roberts: Let's make most of tourism boom

By Chris Roberts
NZ Herald·
13 Mar, 2016 07:58 PM4 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

By the end of 2015, tourism unofficially overtook dairy as New Zealand's No 1 export earner. Photo / Chris Gorman

By the end of 2015, tourism unofficially overtook dairy as New Zealand's No 1 export earner. Photo / Chris Gorman

Opinion
Some growing pains, but record number of international visitors does offer huge promise, says Chris Roberts.

New Zealand welcomed a record number of international visitors this summer.

It's a huge boon to our economy, especially at a time when dairy prices are suffering. In fact, by the end of 2015, tourism (unofficially) overtook dairy as our number one export earner. When we include domestic travel, tourism becomes a $30 billion a year industry enjoying double-digit growth. Economists describe tourism as the current "bright spot" of New Zealand's economic performance.

The rapid growth is putting the tourism industry ahead of schedule to achieve our Tourism 2025 goal of $41 billion total tourism revenue per year.

It has been over a decade since New Zealand has seen double-digit tourism growth and we need to think about how we respond to this high-growth environment, both as an industry and as a country.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

The industry has been discussing how we manage the tourism boom and plan for the future for some time, but this has now become a national conversation, with numerous media stories highlighting what we might call "growing pains".

Issues with freedom campers, visiting drivers, staff shortages and tight accommodation markets at peak periods have all hit the headlines.

We are fortunate Tourism 2025 gives the industry a framework to assess and tackle the issues. And in general, we agree on what the big issues are:

Seasonality - to boost productivity and manage pressure points, we need to grow the shoulder seasons faster than the peak.

Regional dispersal - to improve productivity we want people visiting every part of New Zealand. Domestic tourism has a big role to play.

Infrastructure - there needs to be well-targeted and timely investment in the assets that support both tourism and our regional economies.

People and skills - tourism directly and indirectly employs one in eight working New Zealanders. We need to attract the right people with the right skills at the right time.

Social licence - manaakitanga or Kiwi hospitality makes for a unique holiday experience. We need communities to understand and support the many benefits tourism brings.

Advertisement
Advertise with NZME.

In the past 12 months the number of international visitor arrivals grew by more than 300,000. That pace may not be sustained, but within four or five years we could see annual visitors grow from the current three million to more than four million. Sounds a lot but on a world scale we have a long way to go.

Take Austria: it's a third of New Zealand's size and yet it welcomes eight times the visitors - 25 million a year.

More than 100 countries manage a higher visitor density than we do. Without a doubt, we have plenty of capacity to host many more visitors. But we need to be smart about how we grow.

A key is encouraging people to travel here outside of the peak summer season (Tourism New Zealand's international marketing now focuses on encouraging shoulder season visits) and giving them more reasons to visit the regions beyond Auckland, Rotorua and Queenstown - while accepting that those are all wonderful visitor destinations.

Dispersal will help our businesses develop demand year-round and employ more permanent staff. And tourism has enormous potential as a driver of regional development. Productive and profitable businesses contribute positively to their communities in a variety of ways, from supporting schools and local service providers, to growing their rating contributions.

The growth of domestic air services is boosting the number of people who are travelling around New Zealand, and we are seeing growing investment into regional attractions and events.

Advertisement
Advertise with NZME.

We also want to work more closely with local government to support it in addressing destination management and infrastructure development.

Our aim is for New Zealand to have more productive and profitable tourism businesses, working with supportive local communities to deliver outstanding and safe visitor experiences.

And let's put an end to any talk about another tax on our visitors. International visitors are already shelling out close to $1 billion a year in GST - they are more than paying their way.

Visitors benefit all New Zealanders, whether directly or indirectly. As much as $83 million a day is feeding into our economy and is widely circulated.

Sure, a small number of overseas visitors might behave in ways we don't like. The same can be said for Kiwis.

Let's find solutions to any "growing pains" we are experiencing and let's celebrate that we live in a country the world wants to come to and enjoy with us.

Advertisement
Advertise with NZME.

Chris Roberts is chief executive of Tourism Industry Association NZ.

Debate on this article is now closed.

Save

    Share this article

Latest from Tourism

Premium
Tourism

How Christchurch's new stadium is redefining event hospitality

17 May 01:00 AM
Premium
Tourism

Glimmer of hope for Chateau Tongariro restoration as former lessee accounts for $5m provision

16 May 01:00 AM
Premium
Property

Fast-tracking $200m film hub planned for Ayrburn

14 May 04:00 AM

The Hire A Hubby hero turning handyman stereotypes on their head

sponsored
Advertisement
Advertise with NZME.

Latest from Tourism

Premium
How Christchurch's new stadium is redefining event hospitality

How Christchurch's new stadium is redefining event hospitality

17 May 01:00 AM

Interest submissions for the stadium's offerings closed Friday and were ‘oversubscribed’.

Premium
Glimmer of hope for Chateau Tongariro restoration as former lessee accounts for $5m provision

Glimmer of hope for Chateau Tongariro restoration as former lessee accounts for $5m provision

16 May 01:00 AM
Premium
Fast-tracking $200m film hub planned for Ayrburn

Fast-tracking $200m film hub planned for Ayrburn

14 May 04:00 AM
Premium
First look at controversial Bay of Islands marina plans

First look at controversial Bay of Islands marina plans

13 May 09:30 PM
Gold demand soars amid global turmoil
sponsored

Gold demand soars amid global turmoil

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • What the Actual
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven CarGuide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP