Why is it so hard to get the right help from ACC following a concussion diagnosis?

By Fiona Terry
New Zealand Listener·
17 mins to read

Why is it so hard to get the right help from ACC following a concussion diagnosis?
Many sufferers face long delays and a lack of awareness about the condition. Image / Getty Images

James winces in pain waiting for an ACC staff member to answer his call. Migraine-inducing hold music echoes from his cellphone: ironically, Elvis’s words, “We’re caught in a trap,” on repeat.

With debilitating concussion caused by a blow to the head from a basketball travelling at high speed, 18-year-old James

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