Service that puts a smile on your face

ALWAYS SMILING: Taylor Anderson received rave reviews on Facebook for her unwavering customer service. PHOTO/STEPHEN PARKER 120914SP1

Great customer service is just a part of who she is, says Mad Butcher and KFC worker Taylor Anderson.

Miss Anderson, 19, was mentioned several times on the Rotorua Daily Post Facebook page for her warm customer service as part of the new That's Great Service section in today's newspaper.

Miss Anderson has been working two jobs since December last year, saving to go to Waikato University to study teaching in physical education.

"I just really enjoy interacting with different people and making them feel good. Often the customer can also make your day because they are so polite and friendly.

"It's such a good feeling to know that people have nice things to say about me and they appreciate my customer service. I didn't realise I made that much of an impact on their daily lives."

Miss Anderson said she has had some rude customers but always tried to remain professional.

"Having bad customers is unavoidable so I remind myself that they don't know what goes on behind the scenes and just get on with my work."

In the latest Mystery Shopper report for KFC, where staff are graded on their customer service by an unidentified shopper, Miss Anderson was the only worker to receive 100 per cent.

"It felt so good, I couldn't even believe it. I like working and think I have quite a strong work ethic so I guess that shows through my service."

Miss Anderson said working two jobs had taught her a number of life lessons.

"Just because it's not what I want to do for the rest of my life, doesn't mean I shouldn't do my best. I like to think I am showing people what good customer service is."

Check out That's Great Service in our new weekend lifestyle liftout 48 Hours - in today's paper

Facebook comments about Taylor Anderson:
- There's a young girl at the Mad Butcher Fenton St who always makes me walk out with a smile no matter what attitude I walk in with. She's just so chirpy and lovely!
- Yip, the Mad Butcher girl on Fenton St is always chatty and making your day that extra brighter.
- Taylor Anderson at the Mad Butcher always has a great smile on her face
- That young girl at Mad Butcher needs a prize. Seriously she's amazing! Other places around town could learn a lot off her.
- Yes the lovely young lady from Mad Butcher. She's always smiling, greeting and asking how your day has been. Beautiful customer service from her.