"We are extremely honoured and proud, that the positive feedback received from our guests, on Trip Advisor, has culminated in such a prestigious award, for the second year running," Colin MacPhee said.
"The entire team at Quest Rotorua Central strive to deliver the highest level of customer service, which is rewarded with such accolades from Trip Advisor.
"Customer feedback is critical, in listening to our customers, we believe we have perfected the art of listening, to exceed guest expectations."
TripAdvisor, the world's largest travel planning and booking site, determines its Traveller's Choice Winners based on millions of reviews and opinions collected in a single year from TripAdvisor travellers worldwide. Remarkable service, quality and value are all hallmarks of these awards.
"Websites like TripAdvisor have become a key tool in the decision-making process for modern travellers," Destination Rotorua chief executive Michelle Templer said.
"They provide an open forum where a visitor can share their experience which in turn can have a huge impact for that business.
"Rotorua is fortunate to have a large number of quality accommodation options and passionate people working in this industry and it is fantastic that these outstanding Rotorua accommodation providers have been recognised for their excellence."
Other Rotorua accommodation providers to be listed include:
- Best Western Braeside (5 for Hotels for families)
- Cedarwood Lakeside (8 for Hotels for families)
- Regal Palms (24 for Luxury Hotels)
- Silver Fern Rotorua (4 for value for money)
- Regent of Rotorua (5 for value for money)
- Mokoia Downs Estate B&B (4 for B&Bs)
- Brylin Motel (11 for bargain)
