"It's likely that this is at least in part a reaction to people hanging around shops that were selling legal-high substances, a problem we were experiencing at the time the survey was undertaken. That issue is firmly behind us now," she said.
Mayor Steve Chadwick said the survey provided a valuable tool for monitoring how well Rotorua was doing in keeping residents safe.
"Public safety is a shared objective of the council and community and its importance is reflected in our Rotorua 2030 vision and goals," she said. "Our council remains committed to working in partnership with other organisations and agencies to help build a safe community."
Council initiatives in support of crime prevention and community safety included its Crime Prevention Plan, City Safe Guardians, a protocol with Rotorua police and collaborative partnerships with organisations such as the Inner City Focus Group, Treasure Rotorua and Safe Communities Group.
The 2014 Rotorua District Perceptions of Safety Survey involved 499 residents surveyed by telephone and online. The survey results will appear on the council website, www.rdc.govt.nz.