"There was a lovely balance of ethnicities with about half the audience being Maori.
"There were also a number of families who brought children aged under 5 and they add their own special touch to the service through their presence."
He says each year Rotorua Hospice asks families and whanau to send a photo of their loved one for inclusion into a PowerPoint presentation, along with the deceased person's birth date and date of death.
"Many families find this especially special as the birth date is a very special day. The other special portion of the service is the candle lighting.
"Each attendee is invited to light a candle in memory of their loved one and this is a very moving act of remembrance. There are many emotions on display during the candle lighting."
Jonathon says some attendees at the memorial service have described it as being very healing.
"The act of coming together with other people who have experienced a loss is very comforting, and can create a sense of belonging and closure.
"Being able to see some of the nurses and carers from Hospice who provided care to their loved one is also special.
"We receive many words of thanks for the work our clinical team does. We will definitely be carrying on this special service in the future and we wish to thank Novotel Rotorua for their support."