Letters: Satisfaction survey changes raises suspicions

Council acting chief executive Craig Tiriana had what is in my opinion the cheek to say the questions in the annual Community Satisfaction Survey have been "refined for current purposes" (News, July 14).

Whose current purposes? Won't this fiddling with questions prevent year-on-year comparisons?

Tiriana also said the report will be released at the "appropriate time" after "working on issues highlighted in the report". Who says what is appropriate timing and what issues need attention?

No wonder the council only had 19 submissions on the spatial plan that is meant to reach out to 2050. There is absolutely no chance that they will be around that long - especially when the RDRR's Alternative Spatial Plan calls for balanced attention to people, profit, planet and progress towards sustainable prosperity.

The last thing we need right now is fake news about how brilliantly council is performing.
(Abridged)

Harry Brasser
Rotorua

Let's see it all
Roll on the release of the annual, independently conducted Consumer Satisfaction Survey of the council's performance.

Let's hope it is released when received, not several months later like last year when in my opinion it was conveniently withheld till after the elections.

The council's acting chief executive Craig Tiriana uses terms such as releasing it at the "appropriate time" and "working on issues highlighted in the report".

A report is a report and can't be changed unless by the authors, so working on the issues wouldn't have affected its content.

Tiriana has stated that this year's questions have been "refined for current purposes", which in my opinion could lead to suspicion.

We're also told that the report, when it arrives, will be analysed "for our reporting purposes". Does this mean only the positive comment will be reported?

Why can't we see all the questions - after all, the 400 people surveyed know them? And why can't we see the report verbatim as written by the professional analysts when it is released, so that we can draw our own conclusions?
(Abridged)

Paddi Hodgkiss
Rotorua