"It might have changed the attitude of people. Some of the feedback from it was that other families have had the same incidents as well. There is a perception if you can't see the disability ... but we haven't had anything ever since that article."
CSS regional manager Joe Herbert said it was difficult to categorise the attitudes of a city, but Rotorua was moving towards becoming more disabled-friendly.
"People make judgments from what they see. It's really hard to gauge how Rotorua is in terms of being disabled friendly, for want of a better word, but there are certainly things happening in Rotorua, like the accessible buses and all of the new plans afoot for the new cycle pathway being wide enough to take people with disabilities, so their needs are being considered in developments."
A disabled woman, who did not want to be named, said she had never had a negative experience in Rotorua, but had come across some stigma.
"Basically publicly it's fine, I have more issues within services and agencies.
"Sometimes I can go into a shop, I have a motorised wheelchair and might not be able to get through, and people are pretty obliging. There's a lot of education and understanding," she said.
"I haven't had any really bad experiences. I went through a lot of stuff when I had my son, but it wasn't in Rotorua it was New Zealand wide."