"There's a lot more than you realise, but I think we do a pretty good job. It's pretty hard dealing with some people, but we don't leave it hanging and don't let it go any further."
Rotorua Taxis has a 33-car fleet.
Rotorua Visitor Centre and i-Site manager Graham Brownrigg said the low number of complaints reflected the high standard of taxis in the region.
"The cabs here are very reliable and well trusted.
"From our point of view, they serve our tourists very well and we have never received a complaint here about them."
NZTA spokesman Andrew Knackstedt said it was hard to judge if the figures had risen or fallen.
"The figures are very small ... and with numbers that small there is little value looking for trends."
Information provided by NZTA said passengers could expect drivers to be orderly and civil, and give a receipt if asked. All complaints to taxi companies are inspected by the NZTA.
In Tauranga, there were eight complaints about taxi drivers in the past three years.
What do you think?
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