One woman told our reporter yesterday that threats and abuse towards Work and Income staff had been going on for years.
"I have seen threats, people jumping the counter and getting frustrated," she said. "They need their money, times are hard."
A lot has been said and written in the past three days about the motivations of those who would do harm or threaten Work and Income employees.
While some thought-provoking points have been made about the plight of those who require the state's assistance, it's obscene to imply that somehow anyone deserves this treatment.
And despite the wealth of information being circulated about the Ashburton shooting accused, no one at this stage can presume to know why the incident happened.
There may be an election looming, but this is not a time for political pointscoring.