Two years ago and after reading a story in the Rotorua Daily Post about a man who needed help, Symons rallied a couple of friends and collected gifts on his behalf.
"To see the look on his face when we presented them to him was just amazing and I believe that's what Christmas is all about.
"Children shouldn't have to be caught up in the stress and sometimes sadness that can reverberate throughout families at Christmas time.
"It's tough out there and getting tougher. The Salvation Army do a fantastic job but I'm sure it's tough for them too. Homelessness and poverty is not my issue, it's not your issue, it's a community issue and we need to come together as a community to help.
"The people who need help are people, not statistics, and Christmas is about people."
She and partner Steven Greer would be pushing the complimentary coffee day as much as they could on Facebook and Instagram and letting customers know in-store.
Scope Cafe is at 1296 Tutanekai St.