Transformational change. Sounds positive, aspirational, worth doing. Driving it into existence is another story altogether. It doesn't happen overnight. How could it?

Transformational change means an organisation must change its underlying strategy, policies and processes. It has to be organisational wide and planned thoroughly. It's a quantum leap that's required not incremental change.

Good luck to the Minister for Social Development Carmel Sepuloni. She pulled together a Welfare Advisory Group last year to look at the current welfare system, to see where improvements could be made.

Their conclusion, the system is "no longer fit for purpose". Has badly served those

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