"We've had regulars coming here since day one and they are hugely significant to our success," he said.
Mr Croucher said there were a lot of small things that made up a really great bar.
"Our current bunch of staff are amazing, they make the hard yards look easy," he said.
Mr Dalby has only been in Rotorua for a year and said his award was not just for him - it also recognised his great team of staff.
"Everyone who works here goes above and beyond.
"It's been a pleasure being here and serving the people I serve here everyday," he said.
Triple 1 Five owner and vice-president of the Rotorua Restaurant Association John Knight said the awards would not have been such a success without the generosity of sponsors, in particular, Gilmours.
He said Gilmours sponsored the first awards last year and continued their generous support this year.
"These awards wouldn't have gone ahead if it weren't for them," Mr Knight said.
Awards night photos - p11