Northern Advocate
  • Northern Advocate home
  • Latest news
  • Business
  • Opinion
  • Lifestyle
  • Sport
  • Property
  • Video
  • Death notices
  • Classifieds

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • On The Up
  • Business
  • Opinion
  • Lifestyle
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
  • Sport
  • Property
    • All Property
    • Residential property listings

Locations

  • Far North
  • Kaitaia
  • Kaikohe
  • Bay of Islands
  • Whangārei
  • Kaipara
  • Mangawhai
  • Dargaville

Media

  • Video
  • Photo galleries
  • Today's Paper - E-Editions
  • Photo sales
  • Classifieds

Weather

  • Kaitaia
  • Whangārei
  • Dargaville

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In

Advertisement
Advertise with NZME.
Home / Northern Advocate

Customers not banking on broken ATM

By Lindy Laird
Northern Advocate·
20 Oct, 2016 10:37 PM2 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

ASB Kamo closed, broken ATM. Photo / Michael Cunningham

ASB Kamo closed, broken ATM. Photo / Michael Cunningham

Many people were unimpressed with the cashless society when the money machine broke down on the first pension day after the Kamo ASB branch closed.

On Tuesday and Wednesday this week, an 'out of order' sign greeted pensioners and others who would usually use the ATM or tellers for cash withdrawals and general banking services.

The ASB closed its Kamo branch on October 7, citing a decline in staff-assisted transactions as the reason.

Despite the bank's suggestion customers should use more internet banking or travel to a central Whangarei branch, the closure was met with dismay from people for whom those were not options.

The bank promised that people would still have the Kamo ATM facility to withdraw cash.
Several elderly people were lined up early on Tuesday wanting to use the Kamo ATM to access their pensions.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

When customer Susan Vercoe called the freephone number for assistance, she was told "something would be done".

Two hours later something was done, Mrs Vercoe said.

"There is now a sign to say the machine is out of order!"

Advertisement
Advertise with NZME.

More than 24 hours later, the machine's screen message still showed it was out of service, while next to it another sign notified customers about the branch's closure and recommended they use the Walton St ASB.

But that is almost impossible for some people who live in Kamo so they do not have to go elsewhere for essential services, said Lindsay Caley, chairman of Kamo Community Incorporated, the local business and residents' association.

An ASB spokesperson said the bank apologised for the inconvenience to customers over the fault that was fixed by midday Wednesday.

"We are very disappointed about the situation. As for a technology failure of this type, if people can't use online services or get into Whangarei, how else are they going to get their money?

"If the machine's broken, at the very least they should have a bank's representative on site," Mr Caley said.

Mrs Vercoe said she did internet banking but still needed an ATM for cash. She went to the ATM on Tuesday with a friend who relied on manual transactions.

"Great service. Well done ASB. I have banked with you for over 40 years but am wondering why," she said.

Save

    Share this article

Latest from Northern Advocate

Northern Advocate

'I didn’t have time to think': Well-known local rescues woman from rising flood

Northern Advocate

'Frankly dangerous': Gang member's alleged reckless driving near police lands him in court

Northern Advocate

Invasive sea spurge found at Spirits Bay, threatening native plants


Sponsored

Solar bat monitors uncover secrets of Auckland’s night sky

Advertisement
Advertise with NZME.

Latest from Northern Advocate

'I didn’t have time to think': Well-known local rescues woman from rising flood
Northern Advocate

'I didn’t have time to think': Well-known local rescues woman from rising flood

Roddy Pihema saved a woman and her pets from rising floodwaters in Kawakawa.

16 Jul 06:00 AM
'Frankly dangerous': Gang member's alleged reckless driving near police lands him in court
Northern Advocate

'Frankly dangerous': Gang member's alleged reckless driving near police lands him in court

16 Jul 04:04 AM
Invasive sea spurge found at Spirits Bay, threatening native plants
Northern Advocate

Invasive sea spurge found at Spirits Bay, threatening native plants

16 Jul 04:00 AM


Solar bat monitors uncover secrets of Auckland’s night sky
Sponsored

Solar bat monitors uncover secrets of Auckland’s night sky

06 Jul 09:47 PM
NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • The Northern Advocate e-edition
  • Manage your print subscription
  • Manage your digital subscription
  • Subscribe to Herald Premium
  • Subscribe to the Northern Advocate
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The Northern Advocate
  • The New Zealand Herald
  • The Northland Age
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • © Copyright 2025 NZME Publishing Limited
TOP