Bay of Plenty Times
  • Bay of Plenty Times home
  • Latest news
  • Business
  • Opinion
  • Lifestyle
  • Property
  • Sport
  • Video
  • Death notices
  • Classifieds

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • On The Up
  • Business
  • Opinion
  • Lifestyle
  • Property
    • All Property
    • Residential property listings
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
  • Sport

Locations

  • Coromandel & Hauraki
  • Katikati
  • Tauranga
  • Mount Maunganui
  • Pāpāmoa
  • Te Puke
  • Whakatāne
  • Rotorua

Media

  • Video
  • Photo galleries
  • Today's Paper - E-Editions
  • Photo sales
  • Classifieds

Weather

  • Thames
  • Tauranga
  • Whakatāne
  • Rotorua

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In

Advertisement
Advertise with NZME.
Home / Bay of Plenty Times

Whakaari/White Island inquest: Tourist describes seeing people ‘burnt like I’ve never seen before’

Victor Waters
RNZ·
14 Oct, 2025 03:21 AM4 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save
    Share this article
The Whakaari/White Island disaster killed 22 people and seriously injured 25 others on December 9, 2019. Photo / George Novak

The Whakaari/White Island disaster killed 22 people and seriously injured 25 others on December 9, 2019. Photo / George Novak

By Victor Waters of RNZ

Warning: This story contains graphic details of injuries that may disturb some readers.

The coronial inquest into the Whakaari/White Island disaster has heard how the quick thinking of a tour boat passenger helped treat survivors with fresh water.

Geoffrey Hopkins had finished a tour of the volcano and was aboard vessel The Phoenix, heading back to Whakatāne, when the eruption happened.

The tragedy killed 22 people and seriously injured 25 others on December 9, 2019.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

He was among the first to treat survivors, but soon realised the first aid kit on the boat was not adequate to treat burn injuries.

Instead, Hopkins said he rationed the boat’s fresh water supply, using other passengers’ bottles and a first aid kit container to wash off ash and cool the burns.

Previously in the inquiry, it was heard that survivors credited Hopkins’ early actions for saving their lives.

Advertisement
Advertise with NZME.

Hopkins told the inquiry he was well-trained in first aid before the eruption. He said he had also retained knowledge from booking the tour, that it had been advised to bring water bottles as there was fresh water on the boat to drink.

“I realised that there was nothing in that first aid kit that was going to be of any use to me in that moment,” said Hopkins.

“I knew where the water was, I knew where the taps were, and as I made that decision, there was nothing in the first aid kit that was going to be of any use, but the plastic container was going to be invaluable for moving water.

“I tipped out the first aid kit, sat down that first person, went to the tap, filled up the empty first aid kit with water and started treating with water.”

Discover more

New Zealand

‘They had very little time’: Expert at Whakaari inquest outlines how survivors stayed alive

08 Oct 02:22 AM
New Zealand

'We have people out there': Police recount moments after Whakaari blast

07 Oct 03:13 AM
New Zealand

'Run': Moment tragedy struck Whakaari shared in court through victims' frightening footage

06 Oct 05:00 AM
New Zealand

Inquest into deadly White Island eruption a ‘waste of taxpayers’ money’, says victim's relative

29 Sep 11:21 PM

Hopkins said he did not know how many litres of water were on board and organised to ration the water so they could treat as many survivors as possible.

“For every survivor that I treated it was a dribble of water, so we weren’t able to hose people off or wash them, but it was just very carefully pouring water over their faces, over their arms, over their legs, where they were most obviously burnt, to try and cool the burns.

“The process by which that actually removed ash was not intentional, but well worthwhile.”

Volcanologist Shane Cronin gave evidence earlier in the inquest, saying those that removed the ash from their bodies quickly had fewer injuries. Cronin said some particles in the cloud were over 400C, with the average temperature sitting around 200C.

Hopkins said his expectations of injuries following the eruption were not what he was confronted with.

Some particles in the cloud were more than 400C, with the average temperature sitting about 200C. Photo / Allessandro Kauffman
Some particles in the cloud were more than 400C, with the average temperature sitting about 200C. Photo / Allessandro Kauffman

“I thought we would be dealing with cuts, bruises, injuries from flying objects, so I was expecting to be dressing wounds, applying pressure to bleeds, that sort of thing.”

Advertisement
Advertise with NZME.

He said the realisation dawned on him when the first survivors began to come on board.

“In that moment, which was maybe less than a second, but in my mind it plays out over several minutes, looking at that person and seeing their injuries and then realising that what I was going to be dealing with was nothing like I expected.

“That person was burnt like I’ve never seen before, and not like a burn from a flame or a fire where you might have raw, openness or crispiness, if you like. It just looked like melted wax.

“Their arms, their hands, their face looked like it was melting, and their skin was hanging off everywhere there was a point, so off the ear, off the nose, off the chin, off the end of the fingers, off the elbow, wherever there was a low point, skin was just like you see a candle and it drips over the side.

“You become a little bit desensitised, I guess your training kicks in – you’re making quite quick decisions but not necessarily overthinking it and not taking it in, certainly emotionally taking it in, so yeah, you started to just work out what do I need to do, how can we treat these people, what’s the next step we need to do?”

The coronial inquest in Auckland aims to re-establish the facts of the case and make findings and recommendations to prevent similar disasters.

Advertisement
Advertise with NZME.

- RNZ

Save
    Share this article

Latest from Bay of Plenty Times

Bay of Plenty Times

Air New Zealand and Air Chathams team up

14 Oct 06:12 AM
Bay of Plenty Times

'Red flags': Young man accused of sexually violating friend as teens hung out

14 Oct 05:50 AM
Bay of Plenty Times

Growing unrest: Bay senior teachers begin wave of strikes

14 Oct 02:14 AM

Sponsored

Poor sight leaving kids vulnerable

22 Sep 01:23 AM
Advertisement
Advertise with NZME.

Latest from Bay of Plenty Times

Air New Zealand and Air Chathams team up
Bay of Plenty Times

Air New Zealand and Air Chathams team up

A one-stop shop is opening for some flyers wanting to get around regional New Zealand.

14 Oct 06:12 AM
'Red flags': Young man accused of sexually violating friend as teens hung out
Bay of Plenty Times

'Red flags': Young man accused of sexually violating friend as teens hung out

14 Oct 05:50 AM
Growing unrest: Bay senior teachers begin wave of strikes
Bay of Plenty Times

Growing unrest: Bay senior teachers begin wave of strikes

14 Oct 02:14 AM


Poor sight leaving kids vulnerable
Sponsored

Poor sight leaving kids vulnerable

22 Sep 01:23 AM
NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • Bay of Plenty Times e-edition
  • Manage your print subscription
  • Manage your digital subscription
  • Subscribe to Herald Premium
  • Subscribe to the Bay of Plenty Times
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • Bay of Plenty Times
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP