Apartment hotel Quest Rotorua Central has picked up two awards this month. Following its success in winning the Hospitality Business Award at the Westpac Rotorua Business Excellence Awards earlier this month, the hotel has been named the Quest Apartment Hotels South Pacific Franchisee of the Year 2015.
Quest Rotorua Central is a 36-unit complex in the heart of the Rotorua central business district, which next month celebrates its third year of operation under the management of franchise directors Colin and Lisa MacPhee.
Mr MacPhee put the hotel's awards success down to a commitment to customer service.
"The secret is putting the guest first in all that we do - customer satisfaction assists in all other areas of business performance," he said. "We have built a great team around us who thrive on this mantra, and as a collective, we all benefit from such accolades."
Management encouraged a customer-focused attitude in its staff. While not all of its staff had the necessary hospitality skills when they were first employed, they all had the right attitude, he said.