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Home / Business / Companies / Retail

Website savings there for the taking

NZ Herald
13 Oct, 2011 04:30 PM4 mins to read

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Photo / Thinkstock

Photo / Thinkstock

In theory, lower overheads should mean that online-only stores can offer much better deals for consumers than high street stores. But that's not always the case.

One area that has been slow to take off in New Zealand is online grocery shopping, partly because many consumers regard the delivery fees as too expensive, and have become hooked on in-store petrol vouchers.

According to research company Nielsen, around 4.4 per cent of adult New Zealanders shopped online for groceries over the past year - less than the number who bought alcohol online.

Across the Tasman, online grocery shopping has become increasingly competitive, especially with the rise of "flash sale" sites which offer a limited range of heavily discounted specials. One such site, groceryrun.com.au, has received an A$80 million capital injection from a group of investors led by James Packer.

In New Zealand, only one major retailer offers online grocery shopping - Australian company Woolworths, which owns the Countdown, Woolworths and Foodtown supermarkets. According to analysts, it is coy about whether online shopping is profitable, but is widely believed to be making little profit, if any. That's largely because of the extra labour required to pack individual orders, even though online grocery prices can be higher than those in store.

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Online grocery shoppers also tend to spend less than they do in store, because they are not so tempted to add impulse purchases.

In some categories, however, shoppers can make significant savings online.

A recent survey by Australia's Productivity Commission concluded that
Australian consumers could save up to 50 per cent by shopping from either local or overseas websites. This is hardly surprising, given the current strength of the Australian dollar and a lack of sales taxes on overseas websites - although the survey also showed that canny shoppers could still do well by hunting out local bargains.

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In both Australia and New Zealand, major retailers are particularly concerned about competition from Amazon, expecially now that it has launched its own tablet computer. The Kindle Fire is not likely to go on sale in New Zealand any time soon, but is still widely seen as Amazon's attempt to steer even more consumers to its own online store.

As noted in The Economist two weeks ago, a recent study by US investment bank William Blair underlined that Amazon is not just walloping foreign retailers, but American retailers as well, due to the fact that its overheads are so low, and its profit margin is a tiny 3 to 4 per cent.

The study took 100 randomly selected goods from 24 American retailers, and found that nearly half were also available on Amazon. On average, Amazon prices were 11 per cent lower than in the stores, and in many cases were much cheaper than on the retailers' own websites - a difference that could not be solely attributed to the fact that very few US states require Amazon to collect sales taxes.

For some months now, Amazon has also been offering free delivery to Australia and New Zealand on books, music and movies - a move some expect might not last, now that it has bought fierce rival The Book Depository, which pioneered free worldwide delivery.

Discover more

Retail

Shoppers keen to have a credit card free Christmas

18 Oct 04:50 PM

Although some brands restrict US prices to US residents, this can easily be bypassed by using the plethora of parcel-forwarding services that have sprung up in the US to cater for foreign bargain-hunters.

In New Zealand, Consumer has highlighted the dangers of buying foreign goods which in many cases do not come with any sort of after-sales service or warranty. It has also warned of the dangers of buying electrical goods that are not safe to operate in this country. But in other highly tradeable categories such as books, music and clothing, savvy shoppers can often make big savings by buying online.

For those who are unwilling to take their chances with foreign purchases, or pay hefty delivery fees, there are several local price comparison sites that are worth visiting. Examples include pricespy.co.nz and priceme.co.nz.

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