Spick said Kāinga Ora began a new national maintenance Te Mahi Ngātahi contract last July.
In addition to the usual contract terms and conditions, it also included a focus on an improved customer experience.
"For customers having their home repainted, a new roof, fence or driveway safety improvements, we've improved our communication frequency with them.
"Our Maintenance Partners have co-branded vehicles and clothing so customers know it is our people at the door. Throughout the job customers also receive regular updates on progress."
Safekids Aotearoa Director Mareta Hunt said she supported improvements that made driveways at six Kāinga Ora homes in Whanganui safer for whānau with young tamariki.
Research made it clear that fewer tamariki would be injured in driveways when property and driveway design separated where tamariki might play or walk from areas where vehicles are driven, Hunt said.
"Useful interventions include erecting a gated fence to prevent tamariki accessing the driveway as well as the use of signage and convex mirrors to aid drivers in multi-unit complexes.
"With summer and the traffic light system whānau are spending more time outdoors, so we also encourage all homeowners and tenants to be extra careful around driveways.
"Know where your tamariki are and that they are supervised before you get into your car and remember to always check for kids before you turn the key".