There are several things Wanganui viewers can do to retune their decoders to access the new Prime TV signal.
The Chronicle has heard from several people having trouble getting Prime after the digital change-over.
Freeview general manager Sam Irvine said those households with Freeview-approved receivers and recorders who have not been able to tune into the new Prime TV signal can find manufacturer instructions on how to restore Prime at www.freeviewforum.co.nz/page/prime-move-on-freeview-satellite.
Those who do not use a computer can ring manufacturer support.
Mr Irvine says that Freeview does not make, supply or install any digital receiver equipment or provide transmission services for broadcasters.
"However, we do provide as much support as we can to Freeview viewers and to that end we've compiled instructions from all the manufacturers of Freeview-approved satellite receivers on how to select the new signal for Prime if their receiver did not retune automatically."
These instructions can be found at www.freeviewforum.co.nz.
If further assistance is required, contact the manufacturer of the equipment. The contact details are also on that site.
"If you have a non-Freeview approved satellite receiver or recorder, you need to contact the supplier directly.
"Freeview-approved satellite receivers can also be purchased for less than $80 so we would strongly recommend households use these products, which carry the Freeview logo," Mr Irvine said.
Sky TV will also temporarily reinstate its original Prime satellite signal for a short period of time in order to communicate this change to those viewers who have yet to tune in to the new Prime signal.
Manufacturer support contacts: Dish TV - 0800 347 email@example.com; DTVS - 0800 388 765/ firstname.lastname@example.org; Hills - 0800 505 email@example.com; Transonic - 0800 733 665/ firstname.lastname@example.org; Veon - 0800 568 468 or (07) 282 0135; ZinWellemail@example.com