"We do encourage you to try your best to make your payments, but do not hesitate to contact us if you are having difficulties and we will work out an option."
Jim said council would be looking at options to help ease financial strain on residents at a council committee meeting next Tuesday, April 7.
"We'll be discussing ways that we can help our communities during this time. It could be by changing our procurement policy to put more priority on buying locally or reducing late payment penalties.
"Before we make any decisions, however, we need to fully assess the effect of this crisis and what options are available."
■Water rates and other council payments can be paid online at www.waipadc.govt.nz/payit, through internet banking, over the phone or through direct debit plans.
■Residents wanting to discuss payment options can email rates@waipadc.govt.nz
More information about rates, including frequently asked questions are available at waipadc.govt.nz/our-services/rates