"When we brought her home from the hospital, we decided we wanted to give her the best life and that meant we'd give up our jobs and our dreams to make that happen. It has made us better people."
When Hell Pizza programme Satan's Little Helper found out about Jackie, they say they had to do something to put a smile on her face and sent her and her family on a wildlife adventure with Dolphin Seafaris in Tauranga.
Susan says she hasn't seen Jackie look that happy for a long time. "When we got on the boat, she rushed to the front, which was brilliant to see, because she's normally a bit more reserved. She had her 'happy place' smile and to see that was absolutely perfect. It was a really special moment.
"As we left the harbour, we saw some orcas and then a pod of dolphins swam up so close to us you could almost touch them. It was so precious, I've never seen dolphins that close up before."
Christmas can be a tough time for the family as Susan lost her mother and father in December two years ago.
"We just needed to smile. We're all so happy and thankful ... Jackie told me she was happy she's sick because it meant she could have a day out with dolphins. I don't often sit here with tears of joy and gratefulness in my eyes but now I do, because [Hell] created memories that are going to last forever."