When borrowers feel embarrassed about owing money, they stop visiting and stop borrowing books, she said.
The decision comes off the back of a challenging few years for Napier, with many residents affected by the Covid pandemic, flooding and Cyclone Gabrielle.
This has made it more difficult for some library customers to be able to pay fines and has created further barriers to library access for community members.
Saunders said if people had outstanding fines for overdue loans, they shouldn’t be afraid.
“If you have fines for overdue loans, then please, come back to Napier’s libraries and return your books without the fear of fines,” she said.