Perhaps though the largest benefit is that written and documented processes allow you to scale your business, that might mean adding more production units or opening a branch in another location.
For example, when we think about franchises, what comes with them is generally the processes and proven methods that guarantee an outcome associated with the brand.
Don't know where to start? I often find that drawing flow charts are the easiest way to begin working on a system or process.
Start by drawing a box and putting the first step of the process into the box. Then draw an arrow to the next and continue from there. Involve your team, they'll be able to help and everyone will get to know more about how that process works.
Some processes are simply about how to use something, basic instructions — they may even be part of a larger process. Some of your more complex processes might be conditional on events with yes and no decisions involved. Be diligent and try to complete them step by step.
While procedures form the method, checklists can form your control point to provide crucial steps or things to note. Tick boxes and sign-off points make sure everything is done and provide some accountability.
So this year, if you're on the path to growth, you're going to have to ensure you have some documented systems and processes in place.
Jeremy Tauri is an associate at Plus Chartered Accountants.
