Te Mata Four Square in Havelock North remains closed, almost three days after a fire spread in its roof.
In a post on Wednesday, store owners Jayesh and Nilam Uka announced they were assessing the extent of the damage the fire had caused before deciding when to reopen.
The post said messages of support had meant a lot to them, and they were thankful no one was hurt.
"I would like to thank my team members who did a fantastic job managing the situation and leading everyone who was in store at the time out to safety. My sincere thanks to all the firefighters, customers, our close community and fellow store owners for their overwhelming messages of support and offers to help," the post said.