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Home / Hawkes Bay Today

Editorial: My loyalty has worn paper thin

EVA BRADLEY - LEFT FIELD
Hawkes Bay Today·
7 Oct, 2011 02:00 AM4 mins to read

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Before I became jaded and bitter about loyalty cards, I held onto them just like the rest of the great unwashed in the hope that at some indeterminate time in the future I would score myself a deal.

IF I get asked if I have a Flybuys card one more time, I'm going to have a meltdown. An honest, heartfelt, no-holds-barred meltdown right there at the checkout in front of everyone. It'll be the sort of performance that leaves two-year-olds who aren't getting their way silent with awe.

The answer is no. No, I don't have a Flybuys card, a One Card, an AA Rewards card or any derivative thereof and no, I don't intend getting one any time soon.

When loyalty cards first came out they were moderately cool.

They were a solution to all the empty slots in our wallets and with fancy graphics and personalised names they made us feel far more important than we actually were.

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The trouble was, that's all they did.

The idea that rewards cards actually give you rewards of any significance whatsoever is, to me at least, a myth.

I simply don't believe that I will ever receive a free set of bath towels, a magazine subscription or any sort of kitchen appliance. Nor do I want to, and that is most likely the problem.

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Like the name suggests, loyalty cards need loyalty to work. And while I can be persuaded to extend this in certain situations such as long-term relationships and lasting friendships, when it comes to the place I pump gas or buy my toilet paper, I just don't have the commitment required.

Despite the lure of getting two cents a litre off the price of my fuel, I simply cannot be persuaded to spend three cents a litre driving to the wrong side of town to cash in.

Not that I haven't tried. Before I became jaded and bitter about loyalty cards, I held onto them just like the rest of the great unwashed in the hope that at some indeterminate time in the future I would score myself a deal.

For months I would hang onto vouchers and cards convinced that I would get to use one and receive that groovy little buzz that comes from getting a wee bit of something for nothing.

My wallet became so stuffed with various incentives to shop that it resembled a contestant on The Biggest Loser after buying a size 10 dress but before losing the weight.

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Inevitably, despite this fat collection of coupons, it would be the one card I knew I had that would prove impossible to find when an opportunity finally came to honour it.

In a desperate bid to get 10 per cent off my flat white, I would hold up a long line of coffee addicts en route to work while I spilled the contents of my handbag onto the counter in a bid to locate the elusive docket.

Eventually, I realised the trauma and disappointment were simply not worth the reward, even if it was a hair straightener given to me "free" after several decades of spending way too much on my credit card.

Loyalty cards are all take and no give.

They demand your loyalty at the price of your sanity and after a tense and protracted relationship that has most likely seen them fleece you of hundreds of dollars, they "reward" you with the crumbs from their table.

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That we take delight in this simply shows how imbalanced the relationship has become.

And so I say no. No to all of them.

No even when the shop assistant stares open-mouthed at my flagrant disregard for the fact I could one day in the foggy future get a cup of coffee. For free. All $3.50 of it.

I have taken back the power and by thumbing my nose at freebies I have instead received an unjustified feeling of wealth. Fuel discounts? Pfff. I pay full price and I love it.

It's a feeling that's free, you don't even have to spend $50 in-store to get it.

Eva Bradley is an award-winning columnist.

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