"For everyone's comfort we purposely set the capacity at a comfortable level to ensure each person had sufficient space for their chair or blanket," he said.
Mr de Jager said they did not expect that patrons would sit in such a way as to leave a large space in front of the stage which was perceived by others to be a dance floor area.
"Once the sun set and the second half begun, the band themselves enjoy seeing people up and dancing, so we took the position that in lieu of this area being left free by ticket purchases that in the interest of everyone's enjoyment we'd allow people to dance in front of the stage," he said.
Ms McKay's complaint also mentioned Black Barn's expectation that each terrace should hold two rows of people, raising her concern for safety in emergencies, tripping over punters in the dark and disrupting viewing experiences.
Mr de Jager said that although the capacity of the amphitheatre was more than 1800 people, in the interest of comfort Black Barn sells less than this number for all unseated concerts.
He said each terrace edge was lit with fairy lights and the venue holds flood lights which can be turned on from the stage to provide exit lighting if needed.
Ms McKay ended her complaint by noting that "greed" came to mind when reflecting on the manner in which the event was organised.
"We pay good money, I'm guessing most people at the concert were mature respectful adults who are able to manage themselves and yet, we are treated as if we are irresponsible."
"Once again money over customer. In the end - organisers will eventually lose out."
