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Home / Hawkes Bay Today

Big push to re-connect Napier customers without power

Hawkes Bay Today
10 Nov, 2020 01:10 AM2 mins to read

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Unison Network's customer relations manager Danny Gough said reconnecting power to homes still affected by the flood is challenging. Photo File

Unison Network's customer relations manager Danny Gough said reconnecting power to homes still affected by the flood is challenging. Photo File

Unison crews have restored power to over 2000 homes and businesses on Tuesday and are "working methodically" to restore the remaining 840 customers.

Unison Relationship Manager, Danny Gough, said the work, post the Napier deluge, was challenging.

"We have made good progress so far, however we are now getting down to the areas which are still affected by flooding, so our task becomes more challenging. The safety of the public and our crews remains paramount and we are working with authorities to ensure safe practice," Gough said.

"Our crews are now working in the worst affected areas and given the level of the floodwaters that may have reached into some homes, they will also complete visual inspections of affected properties' service mains, switchboard and wiring, to ensure we can restore power safely.

"In some instances, these checks can obviously only occur if people are home. If no one appears to be home, and we think there is an issue with the mains supply, we will leave the mains switched off. Customers who return home and find their mains switched off are asked to contact Unison's 24/7 fault line on 0800 2 86476, to ensure it is safe to have power restored to their property.

"We fully understand that people are anxious to get their power restored, so we ask that they continue to bear with us as we go about our task as quickly and as safely as possible. We thank our customers for their ongoing patience and please rest assured our crews will still attend to any emergency situations if required."

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* For updates, customers are encouraged to check the website in the first instance unison.co.nz/outages, or to call 0800 2 UNISON (0800 286476).

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New Zealand

Napier flooding: Incoming rain not expected to 'cause us an issue'

10 Nov 01:09 AM
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