"Residential areas were seen as unprofitable - all that is changing fast."
A main target is New Zealand Post customers.
"The default in the past has been New Zealand Post. We want to break that default."
He said "major inroads" had been made with many online retailers but identifying who the main Trade Me-type retailers were was sometimes difficult because they often operated from family homes.
Hawke's Bay-based Fastway Couriers has grown to become the world's largest courier franchise organisation.
Established in New Zealand in 1983, it currently has about 1600 franchisees and 120 regional depots across Australia, New Zealand, England, Ireland, Northern Ireland, Germany and South Africa.