Cash-strapped media decision-makers seem to have forgotten that a news outlet’s most valuable asset isn’t on the books — it’s their audience’s trust. Ad revenue comes and goes. But trust, once lost, is harder to claw back than the legacy media’s market share.
And eroding trust equals eroding audience numbers.
Winston Peters has strong populist credentials, and he’s well known for criticising and baiting the media. But his talking points here aren’t simply rabble-rousing; AUT’s Research Centre for Journalism, Media and Democracy (JMAD) identified this issue as the cause of distrust back in April 2023.
JMAD’s surveys of New Zealanders found that in 2020, the percentage of people who trusted the news was 15 percent higher than the international average. In the past three years, trust plummeted to the current average; only 42 percent responded positively in 2023.
The cause of the decline?
“Paradoxically, one of the main reasons for distrust in news media appears to be the Government’s funding of it,” noted report co-author Dr Merja Myllylaht. “A large number of respondents now perceive media as an extension of the Government. Hence, it is seen as untrustworthy.”
That perception wasn’t helped by the framework for those who applied for PIJF funds. “For news media, it is not simply a matter of reporting ‘fairly’,” it explains. “… How does the organisation cover the UN Declaration of the Rights of Indigenous Peoples and efforts to enact it such as He Puapua?”
Media organisations surrender fairness at their peril.
Whether or not the Government’s fund actively stifled criticism of the way it was seeking to implement He Puapua and other policies, the framework’s own wording reveals that the fund wasn’t politically agnostic. Media that won a piece of this controversial pie are paying for it now. Peters — who himself has public trust issues — has never been above throwing mud; their participation provided him with grenades.