"With a lot of people, the lift door opens and out they come not knowing whether to go left or right. I'm really just here to make life easier. Lots of people are very complimentary about the volunteers, saying what a wonderful job we do, which is nice. And when you've shown people where to go they always come back to say thank you again before they leave."
Ms Welles said she gets a huge amount out of volunteering.
"I love the personal interaction with people. I am actually quite a shy person but when I'm interacting with people I come out of myself.
"I also enjoy the structure it gives to my week. I think that's more important than a lot of people realise as you get older. It keeps me focused, three times a week I say I'm at 'work'.
"I would encourage anyone to do it. For young people it's great work experience and for older people it's just a great thing to do. People often say to me they've thought about doing it. I tell them it's very easy, you only have to put your hand up and offer your time."
There are many different volunteering opportunities including being a helper on the wards, host/hostess in the Transit Lounge or Cancer Centre, patient trolley assistant, concierge or even a musician, to help brighten the day for patients and visitors.
If you're interested in volunteering contact Volunteer Coordinator Lesley Grant on (07) 579 8650 or 027 8070258 or email lesley.grant@bopdhb.govt.nz