When asked what would make public transport more appealing, 39 per cent of respondents said a change of bus routes, bus stops, accessibility and better terminals. Another 27 per cent said a change in their personal employment/health or driving situation.
Comments explaining some people's reasons for not catching buses included that was a health risk to travel by public transport, or that they didn't have to carry as much in a car as when travelling by bus.
Another said other people on the bus were the reason.
"Some of them could have issues and I just don't want to see or hear that kind of thing if it happens."
Despite not being passengers, 64 per cent of respondents in Tauranga said the main benefit of public transport was the elimination of parking and vehicle costs.
Of bus users who were surveyed, 76 per cent rated the local public transport service "very positively", which is an increase from the 56 per cent when the survey was carried out in 2018. Of respondents, 88 per cent were likely to recommend public transport to others, which was also an increase from 77 per cent in 2018.
However, if a bus was not available, most users (62 per cent) would have used a motor vehicle. Just 19 per cent would have walked if the bus service was not available.