"The calls are constant and one call can turn into numerous calls for the same case."
She said most refuges throughout New Zealand were trying to make sure they had space at this time.
"Now we have the New Year and that will bring more calls. I think it's one of the saddest season for our workers because nobody wants to see children ripped away from grandparents, at this time of year, because the partner of a victim knows where they live.
"However at the end of the day safety and security is the main priority."
Mrs Roberts said every situation was different.
"There have been some that we have had to work with to find out of town relocations and they have had some happy outcomes.
"There have been some where the families have declined helping the women because they keep going back to the bad situation.
"If they have made the decision to leave, this usually happens when the abuse has got to a level they can no longer handle, sometimes the timing's hard, but we can set up the process and theirsecurity first.
"Long term, we work with them to help them find their place back in the community, sometimes it might not be the community they're from to keep them safe.
"The first step is to make the call and talk about it. For us, it's about engaging with them and making them feel important when they do ring."
She said she wanted to say "a massive thank you" to those in the community who had donated so families could have a happy holiday.
Acting Rotorua police area commander Inspector Steve Bullock said Christmas placed a lot of pressure on families, especially those with a low income.
"People like to play good hosts, buy good presents and provide good food for their families. This just puts unnecessary stress on the whole family unit."
He said that stress caused a spike in domestic violence throughout Christmas into the New Year.
"Over Christmas there is stress and on top of that families get together and consume way too much alcohol, that can cause huge problems.
"Every parent wants to give their kids a great gift, but not every parent can afford it. This causes a build up and they snap.
"Ultimately family violence is about imposing your will on somebody else, they revert to force to get their way.
"It definitely spikes at Christmas time because of that pressure. It comes to a point at Christmas then following in the New Year it's about finance as they spend too much at Christmas and that has follow-on effect."
He said it was hard to measure if the levels of domestic violence had risen overall.
"In the past lots of stuff would go unreported so we wouldn't notice it, but now with a better policing approach we are confident more people are reporting it, so it looks bad.
"Until we can completely understand family and domestic violence and get accurate reporting we don't know what we don't know."
He said if someone found themselves in an abusive situation they should speak up.
"What we always say is seek support. People have different confidence in who they can talk to, some are happy to talk to police some aren't.
"The reality is having professional support is ideal, but if people don't have confidence to do that the most important thing is that they reach out to somebody.
"Nobody has the right to harm another person like that. We are supposed to love and cherish and nurture our families, not inflict violence or any other abuse on them."
Mr Bullock said often people in a domestic violence situation believed there was no hope.
"But you should never give up hoping. We aren't going to say it's easy but if you speak up you will get support."
He said people from the outside looking in often noticed something was wrong but didn't step in to help.
"They don't want to interfere or be a busybody or impose themselves on another family, but if you see something going on, then please say something.
"The key message is 'see something, say something' and I like to add 'do something'. If you don't do anything then nothing will change," Mr Bullock said.
Where to get help:
Women's Refuge: 0800 REFUGE
Shakti Ethnic Women's Support Group: 0800 SHAKTI
MATES (Men's Group): 0800 4MATES
It's Not Ok national Helpline: 0800 456 450
Shine National Helpline: 0508 744 633