Helloworld Rotorua owner/manager Deborah Kay has scored a win at this year's Travel Agency Association of NZ National Travel Industry Awards, taking out the title of Best Travel Agency Manager - Retail.
"I was blown away to be nominated, let alone become a finalist," she said. "To win it was just phenomenal."
Mrs Kay said the award reflected the strength of her Rotorua team.
"It's as much for them as it is for me. I have a fabulous team who are extremely supportive and focused on our common goal. With the support from suppliers, head office and our extremely loyal clientele, this award recognises our efforts, dedication and passion. My mantra in-store is 'do the basics brilliantly and the rest takes care of itself'."
Ms Kay has been in the Travel Industry in Rotorua for 25 years, commencing with Atlantic & Pacific Travel, rebranding to Holiday Shoppe and Harvey World Travel, and then in February this year rebranding again to helloworld Rotorua.