Ask Susan: Phone troubles

1 comment
Photo / NZ Herald
Photo / NZ Herald

Q: We bought our daughter a phone from Noel Leeming for Christmas. It then started to not receive texts so we took it back to the store. It was reprogrammed but a month later it had the same fault. It was sent away again and no fault was found. Her SIM card works fine in my phone. A few weeks later, it happened again. What are our rights? - Barbara, Wellsford

A: Under the Consumer Guarantees Act, you have a right to a refund or replacement if there is a significant problem with something you've bought. I spoke to Noel Leeming and they have arranged for you to bring the phone in again. If it is still not fixed, seek a replacement.

- Herald on Sunday

Get the news delivered straight to your inbox

Receive the day’s news, sport and entertainment in our daily email newsletter


Have your say

1200 characters left

By and large our readers' comments are respectful and courteous. We're sure you'll fit in well.
View commenting guidelines.

Sort by
  • Oldest

© Copyright 2017, NZME. Publishing Limited

Assembled by: (static) on production bpcf04 at 27 May 2017 23:14:47 Processing Time: 476ms