Help and Technical Support

Below are some helpful tips for when you find our site not running the way you expect it to. If any of these points are not of any help to you then you're welcome to contact us, but we recommend you search the web first.




Contact us




In this section


Technical Issues


Account issues


Content related issues


Submitting news tips and photos




Technical Issues


Not seeing the latest content?

This is almost always caused by your browser not taking a fresh copy of the page from us, which is known as caching.

Click on your browser below for help on how to clear your cache. If you are not sure which browser you are using, you can assume it's probably Internet Explorer


Help clearing your cache

If you are unable to find your browser on the list then you can try looking here, otherwise you will need to search the web for help.


How do I make the font size bigger?

Most modern web browsers no longer allow you to increase the font size of a web page, but they instead allow you to zoom.

Click on on the link below for your browser for specific information:


Why does everything look broken?

Chances are that your browser is out dated. We would love to support every user's computer, but there are simply too many.

It could also be that a plugin is interfering with our site.


Updating your browser

It may be that your system administrator hasn't updated your computer in a while, so it's probably worth consulting them if you are unable to install programs.

Here are some handy links to the latest versions of your browser


Internet Explorer

IE is much harder to update than other browsers, so you may need to read this article or search the web for help.

If you happen to know what version you need; here are some handy links

If you use a work computer, then chances are your administrator doesn't allow you to make updates. It might be worth talking to your IT department them before trying to make any changes yourself.


Other causes of problems

Here are a few other way that can fix issues on our site

  • It can often help to isolate the problem if you try a different computer. Even though other websites are fine, there may be something about that particular computer that reacts badly to one of the components on our website.
  • Try uninstalling Flash - the instructions are here. Once Flash is uninstalled, visit nzherald.co.nz again. Internet Explorer should prompt you to re-install Flash.
  • Some people have reported problems with Symantec / Norton Internet Security (also Norton 360). Although it's a little drastic, you could try switching to another Antivirus / Firewall package. A couple of common examples are Trend Micro Internet Security (easily available at NZ computer retailers) or AVG Free and ZoneAlarm Free Edition (if you're confident in your technical skills, these packages are free and can be downloaded from the Internet). NB: APN Online (NZ) Ltd doesn't endorse any particular security software please use at your own risk.
  • Our site uses Javascript and if you have it turned off in the options in your browser you will not get some features displayed such as headlines on the right hand side of the page. We upgraded our website to enable pages to load faster for readers and as a result you need Javascript turned on in your options - otherwise it will not display the headlines.



Account issues


How do I register?

There are two ways of registering with us. You can ether create an account with us, or register with a social account which is much quicker. The register button is located at the top right corner of the site.

Register now


Register with social

To register with social, you need ether a Facebook, Google+, Twitter, LinkedIn or Yahoo account.

Click on your social network of choice, make sure you are signed in, and allow the NZ Herald connection with your profile.

You will need to confirm your details with us.


Register with your email

Click register at the top right of the page and follow the registration process. You will need to confirm your email address.


How do I log in?

The login button is always present at the top right of the site


I have forgotten my username or password

The forgot username or password button is available at the bottom of the login screen.


Why doesn't my regional account work anymore?

The good news is that your account still works, but the way you sign into it has changed.

If you previously logged in using a username, you will need to login using your registered email address instead.

If you have previously logged in on a regional site with your Facebook account, you will need to re-register, either with an email address or by clicking the facebook icon to connect with your Facebook account.

If you choose email address, you can still connect your Facebook account by going to Edit Profile, and selecting the 'Social Connections' tab".




Content Related Issues


Content: I cannot find a story that was in the newspaper

We try to publish as much of the newspaper on the site as we can but we do not publish every story, article or feature as the site is not an exact digital reproduction of the newspaper. Likewise, our online staff also produces material exclusively for the site so some of that material may not be found in the print newspaper. Sometimes there may also be a delay on the time when we can put on the site certain material that appears in the newspaper.

Rights that we have to publish certain things in the newspaper may not cover online rights and so sometimes we do not have the rights to a story. For instance, it could be a wire agency story, which forbids online publication of it. Some of the material that is not available includes:

  • Any articles to which we do not have the electronic publishing rights
  • The letters to the newspaper editor page that appears in the print edition
  • Some special edition supplements and special reports
  • Some photographs
  • Some tables, charts and information graphics
  • Crosswords and some similar puzzles, games and horoscopes that might appear in the newspaper



RSS feeds

Real Simple Syndication (RSS) is a free way for us to send you the news straight to your computer. Simply, it lets you know we have added new content to the website about your favourite subject.

You can see stories, pictures and multi-media in one place as they are published. Rather than browse or search nzherald.co.nz for new content related to specific types of news, you can subscribe to the related RSS feed and we will send the news to you. When content on nzherald.co.nz is updated, it will be sent straight to your RSS reader and available for you to view at your leisure. RSS feeds contain a headline, summary and a link back to the full story on the website. RSS is simple, free and only takes a few minutes to set up.

You can get an RSS feed of your favourite content wherever you see the orange RSS icon on our site. It appears at the top of every story.


How do I use RSS?

It's easy.

The first thing you need is an RSS reader. This is software that checks your feeds and lets you read new content as its added. There are some good RSS readers available and they do not take long to access.

Generally, RSS readers come in two kinds. You can download a dedicated desktop reader. This allows you to store it on your main computer. Or you can set up a browser-based news reader. This allows you to catch up with your feeds from any computer, and it does not need a software download.

Wikipedia, the free online encyclopaedia, has links to more than a hundred different RSS readers in its list of news aggregators. All you have to do is go to an RSS reader and follow the instructions on set-up.

On this page you will find links to some of the more common RSS readers.

Some of the more common web-based readers are:
- Bloglines
- My Yahoo!
- Google Reader
- Rojo
- Newsgator (Web-based package)

Some of the more common readers based on a software download are:
- Newsgator (Software-based package)
- FeedReader
- FeedDemon
- RSSBandit
- NewzCrawler
- NetNewsWire


How do I get a Herald RSS feed?

Once you have a reader, you can start deciding what Herald content you want to receive. For instance, you may want to receive Herald Entertainment News or our feed on Politics. There are literally hundreds of RSS feeds of Herald content you could receive.

There are several easy ways you can set up your Herald RSS feed.

One way is to go to a page you like and look for the orange RSS icon.

Click on it. If you have Internet Explorer 7.0 or Firefox 1.0 and above, it will automatically add the feed to your reader.

If you have an earlier version of Internet Explorer, you will be taken to a new page. Cut and paste the url of that page into your feed reader. Your reader will tell you how to save it. You are now enabled for that feed.

Don't worry, it's not as daunting as it sounds.

There is another way to access our RSS feeds. Look at the bottom left of a story or section page. There is a box headed 'Subscribe to this RSS feed'.

Now click on the link headed 'View RSS feeds'. It takes you to a page with all the different feeds you can receive. Highlight which you want, then click on RSS. This will give you a url. Just copy the address into your RSS reader.

Once enabled, you will start being sent any new content from that feed.



Community: How to send in comments for Your Views and Blog postings

For details on how to register for and send in comments, click here.


Why can't I comment on every article?

Currently all submitted comments are reviewed by moderators before any are posted online. There are a number of reasons for this. Unfortunately NZ is not as liberal as some countries when it comes to online defamation laws meaning that the owner of the website can be held legally responsible as well as the author of comments and articles put online. We would love to get to the point where we can allow comments to be posted without checks before they go up so that is certainly our long term wish but it will require a law change and there is no sign of that. So it would require a massive staff of moderators to do it for all articles.


Copyright

You must not reproduce any part of our staff writers' materials on your website without seeking permission. We do not own copyright to work by certain freelance writers and news wire services. We have a flexible package that allows our partners to place certain content on their site. Pricing is dependent on the amount and type of content required. Please send your request to the online editor.


Death Notices: Where to find them online

Death notices can be found here.


Email Newsletters

You can get regular free updates in your email of what we have online. Go here to see what we have available and how you can easily sign up.


Privacy & terms of use

Go here for our privacy policy and here for terms of use.


Search: How to search and how to find old stories

Many stories from the Herald print edition since late 1998 are available among the stories on this website. Use the Search function to search all of the news archives. This is located in the top right hand corner of any site page. The headlines and/or story text will not necessarily be exactly the same as in the print edition, however. When your search returns some search results, scroll down the bottom to find an advanced search option where you can search for an exact phase.




Submitting news tips and photos

We welcome your news tips or photos of a news event. Send them here


Twitter

You can access nzherald.co.nz feeds on Twitter. You can follow us at www.twitter.com/nzherald for our up-to-the-minute feed that brings you stories uploaded onto our site during the day or choose to get a selection of news from various sections of nzherald such as business, sport, NZ stories and technology.

If you're not familiar with Twitter, it's one of the fastest growing trends online - growing by 2 million users a month. It's a free social networking and micro-blogging service that allows users to send updates (known as tweets) which are text-based posts of up to 140 characters in length. Twits send three million updates a day. You can send the messages by email, chat and mobile. Go to our Twitter feeds


About Us

NZME. (New Zealand Media and Entertainment) is New Zealand’s premier integrated media company, with a portfolio of market leading newspaper, radio, digital and magazine titles, including New Zealand’s leading metropolitan newspaper, The New Zealand Herald. .

You will find links to our other brands here.


Careers at NZME

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