If you're holidaying away from home over Christmas, make sure you take a note of your surroundings in case you have an emergency and need to call 111.
Fire, Ambulance and Police say every second counts in an emergency and valuable time can be taken up if people are struggling to describe where to send an emergency response.
"It's important to provide us with enough details so we can get to you as quickly as we can. Stay on the phone and answer all the questions so we can gather the information we need to send the right response," Ambulance Communications Centre National Manager Alan Goudge says.
"It may seem like a lot of questions however this doesn't mean we are delaying getting an ambulance on its way. We are gathering as much information to continually update our paramedics on the way to the scene.
"If you are phoning from a landline, the address and phone number of the location you are calling from automatically display on our computer screen - but we still need to confirm that the address you are phoning from is the address of the emergency. When on holiday people are more likely to use their cellphones, so the process can take longer if people don't know where they are," he says.