Debbie Mayo-Smith 's Opinion

A motivational speaker gives her tips on business success

Debbie Mayo-Smith: You have two kinds of people to market to

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Most business marketing activities are focused on those that have never heard of you, but what about your existing customers? Photo / Thinkstock
Most business marketing activities are focused on those that have never heard of you, but what about your existing customers? Photo / Thinkstock

Very simply, those that know you or have heard of you and those who have not (heard of you).

By you I mean your business.

The funny thing is, most business marketing activities are focused on those that have never heard of you.

This means all the time, effort and money is spent encompassing diverse activities such as advertising traditionally and on the Internet; Social media of all kinds. Having a website that is found in searches. Networking; joining associations; sending out direct mail. And of course a combination of above.

Well good on you for getting off your tush and doing something about developing new business. Bravo, Sincerely.

I hope that you have a strategy in place that will ensure all this time, energy and money will pay off in the future too, and isn't flushed down the toilet if the prospect isn't ready to do business with you now.

However (you knew that was coming, didn't you) by putting all your eggs (time, money, effort) in the hopeful basket, you're neglecting one of your most valuable business assets. Your existing customers, oh yes and the good prospects that know you already.

Keep in touch with these valuable resources, be they clients or prospects. Do you have a content marketing newsletter? If not, how do you regularly stay in touch for repeat business; up selling and referrals?

I can hear you thinking - "yeah, yeah, yeah, I know that Debbie". But - how wide is the gulf between what you know you should do and what you actually are doing?

Let me tell you a tiny story. Several weeks ago I got a phone call on Friday afternoon at 5:15. It was Robert, the Managing Director.

He said "Debbie, I just read your latest newsletter. We've got to talk. When can you come in?

Now I haven't spoken to Robert in well over four years - in person or on the phone that is. But I have been personally "talking" to him via email at least once a month since the last time we met. He wasn't ready for our services then, and it has taken 48 months.

But how easy was it to stay in contact with him?

With personalisation software, a newsletter that keeps readers interested and thus subscribed, you can be as personal as your database information enables you to be. No matter how large your mailing list is. You can turn the people that know you into prospects and then to clients.

You'll move existing clients well up that loyalty ladder.

Written by Debbie Mayo-Smith, One of New Zealand's most in-demand speakers, trainers and bestselling authors. Debbie works with companies that want more effective staff. For more tips and business ideas sign up for her free monthly newsletter.

Debbie Mayo-Smith

A motivational speaker gives her tips on business success

Debbie is one of the most in-demand speakers in Australasia; in the top 7pc of speakers globally and well-loved for her practical, plain talking technology quick tips. A best-selling author of sixteen books, Debbie has sharpened the activity of over 1 million individuals around the world through her presentations, training, newsletters, books and videos.

Read more by Debbie Mayo-Smith

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