With all businesses, time is money and any time spent redesigning or replicating work is time - and money - wasted.
With the right IT knowledge, you can reduce overheads and, when you're starting up, your biggest overhead - and your greatest constraint - is your own time.
The phrase "use IT to work smarter not harder" is often bandied about, but if you really want to make changes to the overall efficiency and professionalism of your business, invest early on in good systems that allow you to deliver better service with less effort, and that other staff can use as your business grows.
-Wanganui District Council information technology manager Jason Simons has worked around the world delivering IT solutions, including providing encrypted systems for governments, banks and corporates. Follow his blog at jasonsimons.nz