"We are the ones that get these messages, just normal people, parents, neighbours and friends just like you. Your messages come straight to us and we love talking to you, but next time you post a comment or an abusive message to anyone on social media then take a moment to think as there is a real person on the end of it."
Members of the public, and other councils across New Zealand commented in support of the council's video on the Hamilton City Council Facebook page.
Auckland Council commented from their social media page: "What a powerful video We hear you and we feel you Hamilton City Council Kia kaha Thanks for taking a stand".
Hamilton resident Maggie Waine said: "The awful thing about the facelessness of social media is that people feel they can say what they like and it has no repercussions. HCC staff you are doing a great job."