"Opening Rototuna first for online orders means our personal shoppers can shop for our customers without getting in the way of other customers in the store aisles. We'll also be packing online pick up orders directly to the car boot – giving our customers a contactless experience to collect their groceries without leaving the car. With physical distancing in place we're expecting this to be a popular choice for people who are able to leave their homes," says Sally Copland.
Operating 12 hours a day and seven days a week, the new Rototuna store will have the capability to fulfil more than 2,500 online orders each week and service the wider Hamilton region. A date for public opening will be decided later down the track, expected to be in late June 2020.
The supermarket will also be the first Countdown store in the country to test a range of new technologies when it opens to walk-in customers, including the deployment of a safety robot.
The 6-feet-tall robot, affectionately named 'Kai' by the Rototuna team, will roam the store scanning for potential safety hazards on the floor, which the team will then respond to.
"We're excited that New Zealand's first ever grocery robot will soon make its debut in Rototuna. Not only will Kai make the store safer and keep an eye out for obstacles, but she can also scan gaps in shelves, assisting the team to keep popular products stocked," says Sally Copland.
The new Countdown Rototuna store has also provided a boost to local employment with 90 local team members at the store, including 69 who are new to the Countdown business.
"Across the country we are putting more resource and more capacity into online shopping so that we can open up more delivery windows. We have more and more slots opening every day, and we thank customers for their patience as we've navigated the last month or so," says Sally Copland.
The new store opens today for online orders only and is located at 3 Fergy Place, Rototuna.
