"Securing good outcomes for people is more than ticking boxes. It feels like we've lost sight of that when I hear stories like Sam's."
Ms Ruka said Mr Kuha was protesting at what he described as a "dehumanising" and "pointless" bureaucratic process that led to him being refused a food grant, despite budgeters advising him that he did not have enough income to meet his basic needs.
Disabled people were hugely over-represented in New Zealand's unemployment statistics, so poverty was a major issue for many. Welfare dependency was not a path they had chosen for themselves.
"Sam is taking a brave stand to highlight an issue replicated across many households in the region, and particularly for people with a disability," she said.
"For example, one of the people we support has $21.60 per week left over for basic necessities once all her outgoings have been paid. Her rent is due to go up by $10 in coming weeks. She doesn't drink, smoke or gamble, that's just for basics like food and clothing.
"These people have become invisible in our society. What Sam is trying to do is to shine a light on these people's stories, and that's a call we support."
CCS staff often had to accompany clients to Work and Income to make sure they got their full entitlements, she added. It was "hugely disempowering" for people who were already struggling to have to keep repeating their story to different people just to get what they were entitled to.
Mr Kuha also smashed two windows at Work and Income to draw attention to his protest. He has been charged with intentional damage and is due back in the Kaikohe District Court on October 30.