Unfortunately during the callout on Sunday, the occupants of a property near the expected scene were shining torches at the helicopter and the pilots landed, assuming they were the ones who needed medical attention.
It was not the case and delayed the helicopter crew getting to the correct location.
"We ask that the public do not shine torches at the helicopter when we are flying as this sends us the wrong signal," Murtagh said.
"We have night vision goggles which makes any light very obvious to us."
The patient was successfully collected and flown to Whangārei Hospital.
The crews have been busy in the air flying 59 missions between March 26 and April 19.
Half of the calls for help were described as primary, while the rest were transferring patients from hospital to hospital.
One of the patients was a pregnant woman with complications who was transported from Whangārei Hospital to North Shore Hospital.
Other patients transported by helicopter included those who had suffered from seizures, burns, major trauma and cardiac arrest.
On April 12 a man was flown from a rural property north of Pakotai to Whangārei Hospital after he was injured in a tractor rollover.