Bay of Plenty Times
  • Bay of Plenty Times home
  • Latest news
  • Business
  • Opinion
  • Lifestyle
  • Property
  • Sport
  • Video
  • Death notices
  • Classifieds

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • On The Up
  • Business
  • Opinion
  • Lifestyle
  • Property
    • All Property
    • Residential property listings
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
  • Sport

Locations

  • Coromandel & Hauraki
  • Katikati
  • Tauranga
  • Mount Maunganui
  • Pāpāmoa
  • Te Puke
  • Whakatāne
  • Rotorua

Media

  • Video
  • Photo galleries
  • Today's Paper - E-Editions
  • Photo sales
  • Classifieds

Weather

  • Thames
  • Tauranga
  • Whakatāne
  • Rotorua

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / Bay of Plenty Times

Tauranga Habour Bridge internet cable damaged by fire - thousands without internet

Bay of Plenty Times
14 May, 2021 02:38 AM2 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

An internet cable on the Tauranga Harbour Bridge has been severely damaged by fire leaving thousands without internet. Photo / NZME

An internet cable on the Tauranga Harbour Bridge has been severely damaged by fire leaving thousands without internet. Photo / NZME

An internet cable beneath the Tauranga Harbour Bridge has been severely damaged by fire leaving thousands without internet across the Bay of Plenty.

Chorus confirmed the damage to the 96-fibre cable has resulted in a phone and broadband outage for approximately 3000 home and business customers across several broadband providers.

Chorus technicians are at the location of the cable damage and ready to start repair work as soon as it is safe to do so. There is no current restoration time for services affected by this incident.

Chorus technicians can be seen working under the bridge following the fire that severly damaged the fibre cable. Photo / George Novak
Chorus technicians can be seen working under the bridge following the fire that severly damaged the fibre cable. Photo / George Novak
Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

Chorus apologied to those without an internet or phone connection and said it was working as quickly as possible to get services back up and running.

A spokesman said it was still unclear what caused the fire but technicians were working to find the answer.

He said the damage was under the SH2 bridge, meaning there would be no need for road closures.

"For our technicians, it is waiting until they are given the all clear by the emergency services.

"We're currently looking to see if we could use an existing duct to run a temporary fibre cable to isolate the damage and restore services."

Advertisement
Advertise with NZME.

A Spark spokesman said a Chrous cable had been cut between Mount Maunganui and Ōtūmoetai which was affecting many customers in the Te Puke area.

Spark customers in Te Ranga, Pukehina, Maketū, Paengaroa and Matatā were without internet.

According to its website, the outage began at 10.28am.

"Our teams are working with Chorus to get the fibre cut fixed and services back up and running again as soon as possible.

Discover more

Opinion

Dawn Picken: Good fences, good neighbours? I don't think so

14 May 10:00 PM

'Unprecedented drought': No relief from water restrictions in sight

13 May 04:44 AM

State Highway 29 reopens after logging truck crash clean-up

13 May 01:17 AM

Mauao to close to public for helicopter operation

12 May 03:39 AM

"We apologies for the disruption caused and thank our customers for their patience while we resolve this."

Two Degrees said on its website it was aware that some customers in the Western Bay Of Plenty and Whakatāne districts may be experiencing issues with broadband services.

"Technicians are working to restore the service as quickly as possible. We are really sorry for any inconvenience."

Vodafone said on its website the loss of internet to Matatā, Whakatāne, and areas in the Western Bay Of Plenty, Tauranga and Mount Maunganui was under investigation.

Save

    Share this article

Latest from Bay of Plenty Times

Bay of Plenty Times

Bike racks back for Rotorua buses, Tauranga's a month away

02 Jul 11:55 AM
Bay of Plenty Times

NZ e-bike brand shines at Eurobike global showcase

02 Jul 03:13 AM
Bay of Plenty Times

Woman dies after crash on Tauranga Eastern Link

02 Jul 01:22 AM

There’s more to Hawai‘i than beaches and buffets – here’s how to see it differently

sponsored
Advertisement
Advertise with NZME.

Latest from Bay of Plenty Times

Bike racks back for Rotorua buses, Tauranga's a month away

Bike racks back for Rotorua buses, Tauranga's a month away

02 Jul 11:55 AM

BoP public buses are being modified after national concerns over night-driving visibility.

NZ e-bike brand shines at Eurobike global showcase

NZ e-bike brand shines at Eurobike global showcase

02 Jul 03:13 AM
Woman dies after crash on Tauranga Eastern Link

Woman dies after crash on Tauranga Eastern Link

02 Jul 01:22 AM
Wet, wet, wet: Rain warning for BoP as more tropical weather looms

Wet, wet, wet: Rain warning for BoP as more tropical weather looms

01 Jul 11:38 PM
From early mornings to easy living
sponsored

From early mornings to easy living

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • Bay of Plenty Times e-edition
  • Manage your print subscription
  • Manage your digital subscription
  • Subscribe to Herald Premium
  • Subscribe to the Bay of Plenty Times
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • Bay of Plenty Times
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP