Bay of Plenty Times
  • Bay of Plenty Times home
  • Latest news
  • Business
  • Opinion
  • Lifestyle
  • Property
  • Sport
  • Video
  • Death notices
  • Classifieds

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • On The Up
  • Business
  • Opinion
  • Lifestyle
  • Property
    • All Property
    • Residential property listings
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
  • Sport

Locations

  • Coromandel & Hauraki
  • Katikati
  • Tauranga
  • Mount Maunganui
  • Pāpāmoa
  • Te Puke
  • Whakatāne
  • Rotorua

Media

  • Video
  • Photo galleries
  • Today's Paper - E-Editions
  • Photo sales
  • Classifieds

Weather

  • Thames
  • Tauranga
  • Whakatāne
  • Rotorua

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In

Advertisement
Advertise with NZME.
Home / Bay of Plenty Times

Neighbour's frantic search for family devastated by fire

By Kiri Gillespie and Samantha Motion
Bay of Plenty Times·
19 Sep, 2018 09:19 PM3 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save
    Share this article
Little remains of this Pongakawa home which was destroyed by fire yesterday. Firefighters are back at the scene today. Photo / John Borren

Little remains of this Pongakawa home which was destroyed by fire yesterday. Firefighters are back at the scene today. Photo / John Borren

When Pukehina fire chief Errol Watts hoped in his truck and saw thick, black, smoke coming over the horizon, he knew he needed back up and needed it quickly.

"I knew it was bad."

The seasoned firefighter immediately called for more firefighters a water tanker as his brigade rushed out to reports of a house on fire in Arawa Rd. When they arrived, the house was already ablaze.

For Arawa Rd resident Su Marsden, it was the sound of breaking glass that told her something amiss at the three-bedroom rental next door.

"I was already out in the back garden, so I glanced over the fence and saw flames coming out of the kitchen window," Marsden said.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

"I immediately rang for the fire brigade. I was a bit of a panic because I know she has got two little children."

Read more: Young family lose everything

Marsden said she did not know whether the family was home or not. Unable to get to the kitchen, she went around the side of the house, found the family's dog and took it over to her property.

Advertisement
Advertise with NZME.

About six minutes had passed, and she said that in time that the smoke had gone "right the way through the house".

Fire breaks out at a house in Pongakawa. Photo / Su Marsden
Fire breaks out at a house in Pongakawa. Photo / Su Marsden

"I banged on all the doors and shouted, but I couldn't hear anything. I tried to ring them, but it went straight to voicemail."

When the family turned up, not long after the fire engines, "of course, there were lots of tears".

The homeowner, who lived nearby, also arrived.

Discover more

Workers celebrate Kaimai Tunnel's 40th

10 Sep 04:22 AM
New Zealand

Fiery fatal crash echoes horrors of past for witness

11 Sep 06:19 PM
New Zealand

Tauranga crash victim had baby three weeks before fiery crash

14 Sep 05:00 PM
New Zealand

No roads, no growth: message to Govt

17 Sep 07:00 PM

"There's just nothing you can do with the power of fire, once it takes hold. Unfortunately for us, there is not a fire hydrant in our street," Marsden said.

The "lovely young family" had been in the house just under a year. She understood they would be going back today to see if there was anything they could salvage.

Marsden said she felt for the family and has called on people to donate baby clothes, toys, kitchenware and furniture.

"My mum and dad's house in England burned down. I know what they are going through."

Marsden has asked any donated items to be taken to Think Water in Te Puke to be passed along.

Watts said he was confident the fire started in the kitchen because "that area of the house is completely gutted".

Advertisement
Advertise with NZME.

"The rest is severely smoke damaged. And with the carcinogens of smoke damage in items, it's pretty bad. We've got to make sure that even with children's toys that look like they are fine unless they are washed really well, you're almost better to toss them."

Watts said the family "have pretty much lost everything".

Save
    Share this article

Latest from Bay of Plenty Times

Bay of Plenty Times

Armed raid reveals alleged meth lab in Tauranga

Bay of Plenty Times

Police arrest 10 as gang tangi proceeds without major issues

Bay of Plenty Times

New skating rink a 'dream come true'


Sponsored

Kiss cams and passion cohorts: how brands get famous in culture

Advertisement
Advertise with NZME.

Latest from Bay of Plenty Times

Armed raid reveals alleged meth lab in Tauranga
Bay of Plenty Times

Armed raid reveals alleged meth lab in Tauranga

A Tauranga man faces charges after a suspected P-lab was discovered by police in Judea.

02 Aug 07:27 AM
Police arrest 10 as gang tangi proceeds without major issues
Bay of Plenty Times

Police arrest 10 as gang tangi proceeds without major issues

02 Aug 01:47 AM
New skating rink a 'dream come true'
Bay of Plenty Times

New skating rink a 'dream come true'

02 Aug 01:35 AM


Kiss cams and passion cohorts: how brands get famous in culture
Sponsored

Kiss cams and passion cohorts: how brands get famous in culture

01 Aug 12:26 AM
NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • Bay of Plenty Times e-edition
  • Manage your print subscription
  • Manage your digital subscription
  • Subscribe to Herald Premium
  • Subscribe to the Bay of Plenty Times
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • Bay of Plenty Times
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP