Joanne Galloway and baby Josiah lost everything when their rented home burned down.
It was the reek of smoke that made Joanne Galloway turn around to see flames licking the outside walls of her Papamoa home.
Dashing around her lounge in a panic, she thought: "What will I do, what will I
do?"
The uninsured beneficiary was about to lose everything except a broken-down car, the receiver of her cordless phone, the clothes she was wearing - and, thankfully, the lives of her five children.
It was midday on Sunday, just two hours after Miss Galloway's eldest son David, 14, finished cleaning soot from a brazier that had been alight in the yard the night before.
He'd swept it into an inflammable container and placed it against the side of the house.
Miss Galloway, 36, said her first thought at seeing the flames was to run into the kitchen to get water but she soon realised the fire was too big and decided to ring 111.
Then she remembered her six-month-old baby, Josiah, was still on the floor in the lounge.
"I picked baby up and ran out of the house and rang 111 and there was nothing I could do," she said.
A woman at the emergency call centre told Miss Galloway to calm down but "my house was on fire".
"It's not nice seeing someone's house go up in flames - especially when it's your own."
Within three minutes, number 15 Emery Place was completely engulfed.
As Mount Maunganui fire station officer Grant Taylor dashed to the blaze with a fire crew, he could see columns of smoke from nearly 1km away in Girven Rd.
His crew and another from Papamoa arrived to find the house too far gone.
"It went through like a box of dry kindling," Mr Taylor said.
Standing outside her gutted home yesterday, Miss Galloway said: "Everything's gone. Everything. Everything.
"Last night I stood in the doorway and just had that eerie feeling of all my good stuff gone."
This included her television, stereo, PlayStation, washing machine, baby carseat, microwave oven and "all my beautiful photos".
Miss Galloway said she did not have contents insurance because she simply couldn't afford it while living on the DPB.
Friends have offered to take in the Galloways until their home is rebuilt.
Miss Galloway's other children Benjamin, 11, Kenneth, 10, and Michael, 7, live with their dad in the Bay.
A Hong Kong student who was staying with Miss Galloway, Lueng Kwam Lam, 17, is staying with a friend.
Miss Galloway and Josiah last night stayed with another friend, Vera Hindrupp, who witnessed the blaze.
"Joanne gives out a lot - if she has grown out of clothes she'll pass them on to others," Miss Hindrupp said.
"She's that kind of person. And now it's time for it all to come back to her."
The service coordinator for Mount Maunganui's two-week-old victim support service, Claire Montague, also appealed for the public to donate cash and goods to help the Galloways.
Insurance Council of NZ insurance manager John Lucas said the cost of basic contents insurance "isn't that expensive".
Miss Galloway's landlord, Nicky Ponder, said she sympathised with her tenant, who had always paid her rent on time.
"It's just one one of those things.
"We've lost a house but we were fully insured."
Mrs Ponder said Miss Galloway was welcome to shift back in when the home was rebuilt, in three or more months.
* You can help by leaving items at the Papamoa Community Support Centre, corner Domain and Dickson roads (ph 542 3752) or St Vincent de Paul, 766 Cameron Rd (ph 578 8218).
Joanne Galloway and baby Josiah lost everything when their rented home burned down.
It was the reek of smoke that made Joanne Galloway turn around to see flames licking the outside walls of her Papamoa home.
Dashing around her lounge in a panic, she thought: "What will I do, what will I
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