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Home / Bay of Plenty Times

Covid 19 coronavirus: Vodafone hit by more broadband problems as Chorus clocks record daytime data use

Chris Keall
By Chris Keall
Technology Editor/Senior Business Writer·NZ Herald·
26 Mar, 2020 04:50 AM3 mins to read

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      There are 78 new cases of Covid-19, including 73 confirmed cases and five new probable cases, Director General of Health Ashley Bloomfield says. The new cases bring the total number of confirmed or probable infections to 283.

      Vodafone broadband has been down again this afternoon after problems last night.

      A number of Auckland customers have told the Herald their Vodafone broadband was down for about half an hour this afternoon, and the telco has been hit by a wave of complaints on social media.

      READ MORE:
      • NZ broadband load eases as Netflix takes action
      • Working from home: What's the best video chat solution?
      • Covid 19: Entrepreneurs set up support, volunteer networks
      • Spark to reopen 39 stores - with secret squirrel procedures

      "Doesn't give us much hope for the next 4 weeks!" posted one customer.

      Vodafone also had problems last night as Kiwis prepared for the lockdown, posting at 7.45pm that customers were experiencing "Intermittent loss of fixed-broadband and mobile data services nationwide."

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      Chief executive Jason Paris posted at 9.05pm that the problem had been fixed - and that people who were still having problems should turn their modem off then on again. The usual advice is to wait two minutes before switching it back on.

      Earlier in the day, the Vodafone NZ boss was on Twitter outlining the scale of the challenge. "Mobile data usage up 50%, Broadband up 15% & calling up 70%. Imagine the chaos if 50% more cars suddenly piled onto the motorway at rush hour," he posted.

      This afternoon, after the fresh spate of outages, a spokeswoman said internet connectivity was returning to normal "but we're working urgently to ensure all customers can get online".

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      The outage had again affected mobile and fixed-broadband.

      There was no immediate word on the root cause.

      Record broadband traffic

      Today's fresh wave of Vodafone problems happened as Chorus reported record daytime traffic on its broadband network, which is used by retailers including Spark, Vodafone and 2degrees as people swapped emails - or shouting across the office - for more data-intensive video chat sessions.

      Data traffic on Chorus' network surged to a peak 1.99 terabits a second today.

      • Covid19.govt.nz: The Government's official Covid-19 advisory website

      However, spokesman Nathan Beaumont said that was still well within Chorus' peak capacity limit of 3.5Tbps, and the network operator reported no faults on its own systems.

      CHORUSTRAFFIC3
      CHORUSTRAFFIC3

      Overnight Tuesday, streaming giant Netflix reduced its bit rate by 25 per cent, which could affect picture quality for some users but immediately reduced Wednesday evening-time traffic to a peak 2.65Tbps - well up on a week ago, but down from Tuesday's record high of 2.75Tbps.

      Voice congestion eases

      Meanwhile, Spark says the indutry-wide congestion problems that stopped many phone calls getting through on Monday and Tuesday are slowly starting to ease - but the telco is still encouraging people to use apps like Apple Facetime, WhatsApp or Skype for calls to help ease the pressure.

      "As an industry, we've been working closely together to put more capacity into the network. We have expanded the number of links between operators, which has helped to ease congestion," she said.

      Geoff Thorn, head of industry group the Telecommunications Forum, which represents Spark, Vodafone, 2degrees and others, said calling volumes spiked as much as 350 per cent to a record height as the level 3 lockdown and pending move to level 4 were announced by the Prime Minister mid-Tuesday afternoon, then remained heavy.

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      "We expect this to settle as people adjust to working from home," the Spark spokeswoman said.

      ALERT_STAGES
      ALERT_STAGES
      VirusFacts2
      VirusFacts2
      TO READ THE HERALD'S FULL CORONAVIRUS COVERAGE CLICK HERE
      COVID-19 UPDATE
      22 Jan Click on a bar to show the map for that day 74,855,994 confirmed cases globally30,918,684 active cases42,277,369 recovered1,659,941 deathsHover over a circleto see more detail
      74,855,994
      cases
      42,277,369
      recovered
      1,659,941
      deaths

      What will happen in New Zealand?

      New Zealand's cases are primarily due to overseas travel, meaning the increase in cases seen here is still due to how many people are arriving with Covid-19, not how it is spreading in New Zealand.
      010203040506070Days since fifty confirmed cases501002505001000250050001000025000500001000002500005000001000000Confirmed cases
      Click on the labels on the chart above to compare and you will see more locations.
      Last updated: Fri 18th December at 12:17 am
      Go here to see all our Covid-19 data
      Save

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