There is no denying that Tauranga has a major traffic problem.

Each day motorists are battling queues – and it's all coming at a huge cost for families and businesses.

Alternative transport is the likely answer to these woes but exactly how is the city going to make it all happen and get people on board?

As part of Gridlock – Tauranga's No.1 issue, we investigate where we're at with getting commuters out of their vehicles.

And we reveal new figures which show just how many people are now catching the bus and whether recent changes have made a difference.

In the gridlocked city of Tauranga, more people have started catching the bus.

But the ride over the past five months, since the launch of a new network, has been anything but smooth.

The Bay of Plenty Regional Council, which oversees public transport in the city and wider region, has come under fire from an incensed public.

Disgruntled bus users have made more than 1000 operational complaints since the December 10 launch.


The most common complaints have been late or missing buses, buses not stopping, and driver behaviour.

The regional council has also received hundreds of pieces of feedback about