A commitment to returning to make repairs and the willingness to meet customers' needs have resulted in Tauranga-based Classic Builders topping a national survey on customer satisfaction.
Classic Builders achieved higher accolades than any other large New Zealand building company in the New House Owners' Satisfaction Survey.
Kath and Jim McConnachie moved into the home Classic Builders built for them in Katikati in November and were not surprised to learn of the results.
"I'm a retired chippie. To have somebody else building me a house was a bit nerve racking. I have to say I was very pleased," Mr McConnachie said.
"We moved into the house and we noticed we had a faulty toilet. We phoned them up and there was no problem. The plumber came around and gave us a new toilet."