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Home / New Zealand

Health passports to ease patients' lot

By Hayley Gastmeier
Wairarapa Times-Age·
9 Nov, 2015 06:39 PM3 mins to read

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Dr Pauline Boyles says that because the health sector was "quite complex", it was easy for people to get lost in the system. FILE PHOTO

Dr Pauline Boyles says that because the health sector was "quite complex", it was easy for people to get lost in the system. FILE PHOTO

More than a quarter of people in Wairarapa live with a disability.

"But it's not about what's wrong with you, it's about living with quality," says Pauline Boyles.

Dr Boyles is the senior disability adviser for the Wairarapa, Hutt Valley and Capital & Coast District Health Boards. She oversees the Service Integration and Development Unit (SIDU), which facilitates and supports service development and greater service integration throughout the sub-region.

According to statistics from the 2013 census, 24 per cent of New Zealanders identified as having a disability. In Wairarapa 27 per cent of the population had a disability, but Dr Boyles said the higher percentage was likely due to the "big older population" living in the region.

"We're trying to get away from thinking what is wrong with people but how we manage the systems," Dr Boyles said.

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"So we can get systems working in the best interests of the patient."

She said because the health sector was "quite complex" it was easy for people to get lost in the system.

The Health Passport was an initiative introduced to Wairarapa in November last year. Dr Boyles said it was for people who used doctors a lot and experienced on-going conditions.

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"It's for people with any issues, who experience some kind of barriers with disability, and people who want to make the health system work for them."

The passport stores the patient's medical history. Using one gives doctors instant access to a wider picture of the patient's overall health, and ultimately cuts down appointment times.

People wouldn't have to tell their story "ten times over" to the doctor.

Dr Boyles said younger people with disabilities were often less worried about stigmas than the older sufferers.

Sixty per cent of New Zealanders over 65 had some form of disability.

The younger ones could set an example for older people who may be finding it hard to adapt to new limitations, she said.

"Any one who lives with a condition and has adapted has something to teach [others] about themselves."

Dr Boyles said it was not always obvious when a person was living with a physical or mental condition.

"It's not something you can always visually see so it's best not to make assumptions."

She said a person living with a "physical, physiological, sensory, mental health or some other chronic illness that was debilitating, which goes on for six months or more", was classed as someone with a disability.

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"It's important that medical practitioners and other staff understand the experience."

She said SIDU was about making sure the services available in the sub-region understood what barriers those living with disabilities faced.

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